Privacy Policy

Last updated: April 2025 | We take your privacy seriously

1. Introduction

Files ("we", "us", "our", or the "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when using our Service.

2. Information We Collect

We may collect information about you in a variety of ways, including when you:

  1. Create an account and register with the Service
  2. Upload or store files and documents
  3. Fill out a contact form or survey
  4. Communicate with our support team
  5. Use our Service (automatically collected through cookies and tracking technologies)

3. Automatically Collected Information

When you access Files, we may collect:

  1. Device Information: browser type, IP address, operating system
  2. Usage Data: pages visited, time spent, referring pages
  3. Cookies: to enhance your experience and understand usage patterns
  4. Geolocation: general location information (with your consent)

4. How We Use Your Information

We use collected information for:

  1. Providing, operating, and maintaining the Service
  2. Improving and personalizing your experience
  3. Processing transactions and sending related information
  4. Sending promotional emails, newsletters, and updates (with your consent)
  5. Responding to inquiries and customer support requests
  6. Analyzing usage patterns and improving Service features
  7. Compliance with legal obligations and fraud prevention

5. Data Security

✓ Security Commitment

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. Your data is encrypted both in transit and at rest.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide the Service and comply with legal obligations. You can request deletion of your account and data at any time.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:

  1. To service providers who assist us in operating the Service (under strict confidentiality agreements)
  2. When required by law or government request
  3. To protect our rights, privacy, safety, or property
  4. With your explicit consent

8. User Rights

Depending on your location, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate information
  3. Request deletion of your data
  4. Export your data in a portable format
  5. Opt-out of data processing activities
  6. Lodge a complaint with a data protection authority

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect Service functionality.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will promptly delete such information.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

Privacy Questions? We're here to help. Contact our Data Protection Team at:

Email: privacy@filesusa.com
Support: support@filesusa.com